Precision Measuring Instrument Business Support Quality
Adopting the slogan “No Measurement, no Manufacturing,” the Precision Measuring Instrument Business provides support for creating our customers’ futures through our precision measuring technology based on the idea that providing “precision” and “reliability” is the “origin of manufacturing.”
Support Structure
The Metrology Company has established Metrology Centers at four locations in Japan and has built a system capable of providing technical support to customers while becoming closer to them. For overseas customers, our overseas service team focuses on supporting nine overseas showrooms and engineer training.
Metrology Centers
Our Metrology Centers are staffed by engineers who have ample expertise in measurement technology and measuring instrument operation, and provide “technology” (place for learning), “sincerity” (proposal of solutions), and “reliability” (customer-friendly support) to meet the various needs of customers.
Technology: A “Place for Learning” about Products and Measurement
We hold plant tours, product workshops, metrology seminars, and web-based seminars for customers, dealers, universities and high schools, and local companies who use our measuring instruments so that they can deepen their understanding of measurement technologies and view a variety of products.
Number of Times “Place for Learning” Provided in FY2023
Seminars and classes (including web-based seminars)
23 times
Classes/measurement guidance at public institutions
19 times
Sincerity: Proposal of Solutions
We provide proposal of solutions, operation training and other services in order to meet the expectations of our customers. We have a system in place that allows us to respond remotely to customers who are unable to come to the venue.
Reliability: Customer-Friendly Support
Consultations for performing measurements, handling of measuring instruments, and troubleshooting support are provided by the call center
Content of inquiries is analyzed for incorporation into operation manuals
Measurement guidance is provided for customers who have purchased measuring instruments
We perform “consigned measurement” for customers who do not have required measuring instruments, have instruments without needed features, or are otherwise unable to perform measurements on their own
Results of Activities in FY2023
The number of call center responses
7,376
The number of training sessions
259
Initiatives for Customer Safety and Security
In addition to providing direct hands-on experiences with our measuring instruments and measurement methods at our Metrology Centers, we also offer remote and web-based seminars to deepen understanding of our measuring instruments to ensure their safe and reliable use.
Training of Engineers Overseas
In order to strengthen the global support structure, the overseas service team invites service engineers from various countries to the Metrology Center located in the Tsuchiura Plant for intensive training and drills. In fiscal 2023, five people from three countries participated in the basic training for new engineers, and two people from two countries participated in the advanced training for skilled and experienced engineers.
Environment・Society・Governance
